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DaimlerChrysler CAC N.V.

The DaimlerChrysler Customer Assistance Centre handles all customer contacts for DaimlerChrysler in Europe.

 

In order to optimize the response time of their technicians on the ground, Mountbatten Ltd. developed a demo tracker system for DaimlerChrysler which enabled them to locate the closest technician to a customer breakdown in near realtime.

The system was designed using GPS enabled handheld PocketPC's which connected to a central server using GPRS and SOAP. 

 
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