On top of that, ComTel sales and support staff is using SugarCRM to manage their daily work. Account Managers are monitoring their accounts and opportunities on a daily basis, and support staff updates Customer Cases through the same application, thereby creating a common view of the customer.

To fulfill ComTel's mission of delivering top quality service to its customers, on the website every customer can monitor the progress on his Open Cases and communicate directly to the ComTel support staff.

Due to a change in Comtel's strategy from a hardware vendor to a service provider, the Comtel website has been redesigned.