Brussels Airlines, wanted an assertiveness training for several staff members. It was an interesting training of three afternoons with several dimensions: building confidence, clarifying expectations and communication skills.

“Giving each other positive comments is really increasing someone's motivation at work”.

“We understand the importance of asking questions and two way communication helps a lot to succeed together. When the group was allowed to give contributions, we really achieved what we wanted”

“It was very interesting to make a list together about what we think that our leader expects from us, like for example being proud at ourselves and the company and showing this. “